Programs

IT Support Specialist

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from nonbusiness customers, like re-establishing internet connections or troubleshooting household IT products like Wi-Fi routers.


Certifications - Career Path

CompTIA ITF+

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Windows​

Median National Salary* $50,931
Annual Job Postings* 230,000+
Expected Job Growth* 13%

Source* the U.S. Bureau of Labor Statistics

Note: Annual salaries can vary greatly by location, experience, and other factors. Job postings are a proxy for employer demand for the occupation. Projected job growth covers the period 2018 to 2028.