IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from nonbusiness customers, like re-establishing internet connections or troubleshooting household IT products like Wi-Fi routers.

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Certifications - Career Path

CompTIA ITF+

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Windows​

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Median National Salary* $50,931
Annual Job Postings* 230,000+
Expected Job Growth* 13%

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Source* the U.S. Bureau of Labor Statistics

Note: Annual salaries can vary greatly by location, experience, and other factors. Job postings are a proxy for employer demand for the occupation. Projected job growth covers the period 2018 to 2028.​