| VERTICAL SOLUTIONS |
|
Click here
to return to E-learning |
|
|
| Solution Area |
Curriculum |
Series |
Course Title |
Course# |
Estimated Duration Hours |
| |
|
|
|
|
|
| VerticalSolutions |
|
|
|
|
| FINANCIAL SERVICES INDUSTRY |
|
|
|
| |
Financial Services Curriculum - US
English |
|
|
| |
|
Retail Banking Essentials |
|
|
| |
|
|
Financial Planning |
FS0101 |
2 |
| |
|
|
Consumer Credit Products |
FS0102 |
2.5 |
| |
|
|
Trust Customer Referrals |
FS0103 |
2.5 |
| |
|
|
Financial Planning Products |
FS0104 |
2 |
| |
|
|
Insurance and Annuities Referrals |
FS0105 |
1.5 |
| |
|
|
Making Securities Referrals |
FS0106 |
4.5 |
| |
|
Financial Services for New Account
Representatives |
|
|
| |
|
|
The Financial Services Industry |
FS0201 |
3.5 |
| |
|
|
Customer Service for New Account Representatives |
FS0202 |
3.5 |
| |
|
|
Financial Service Representatives in Action |
FS0203 |
3.5 |
| |
|
|
Sales for New Account Representatives |
FS0204 |
3 |
| |
|
|
Savings and Checking for New Account Representatives |
FS0205 |
2 |
| |
|
|
IRAs for New Account Representatives |
FS0206 |
1 |
| |
|
|
Commercial Accounts for New Account Representatives |
FS0207 |
2.5 |
| |
|
|
Legal Aspects for New Account Representatives |
FS0208 |
2 |
| |
|
Customer Service in the Financial
Services Industry |
|
|
| |
|
|
Customer Service Improves Your Results |
FS0251 |
2.5 |
| |
|
|
Knowing Your Customers -- The Key to Success |
FS0252 |
4 |
| |
|
|
Essential Customer Service Communication Skills |
FS0253 |
4.5 |
| |
|
|
Helping Your Customer to Make the Right Decisions |
FS0254 |
4.5 |
| |
|
|
Continuous Customer Service |
FS0255 |
5 |
| |
|
Security Issues for Financial Institutions |
|
|
| |
|
|
Automated Teller Fraud |
FS0401 |
2.5 |
| |
|
|
Bank Security for Customer Contact Personnel |
FS0402 |
3 |
| |
|
|
Bank Security for Officers |
FS0403 |
2 |
| |
|
|
Embezzlement |
FS0404 |
2.5 |
| |
|
|
Forgeries and Counterfeits |
FS0405 |
2 |
| |
|
|
Identity Theft |
FS0406 |
2.5 |
| |
|
|
Dealing with Robberies |
FS0407 |
3.5 |
| WORKPLACE COMPLIANCE |
|
|
|
| |
Human Resources |
|
|
|
| |
|
Workplace Issue Fundamentals |
|
|
| |
|
|
Workplace Harassment |
HR0151 |
2 |
| |
|
|
Diversity in the Workplace |
HR0152 |
3.5 |
| |
|
|
Business Ethics |
HR0153 |
2.5 |
| |
|
|
Family Medical Leave Act (FMLA) |
HR0154 |
3 |
| |
|
|
Equal Employment Opportunity (EEO) |
HR0155 |
2.5 |
| |
|
|
Americans with Disabilities Act |
HR0156 |
2 |
| |
|
|
Rightful Termination |
HR0157 |
1.5 |
| |
|
|
E-mail and Internet Use Policy |
HR0159 |
1.5 |
| |
|
|
Questionable Interviewing Questions |
HR0161 |
1.5 |
| |
|
|
Documenting Discipline |
HR0162 |
2.5 |
| |
|
|
Conflicts of Interest |
HR0163 |
3.5 |
| |
|
|
Drug-free Workplace |
HR0164 |
4 |
| |
|
|
Understanding the Fair Labor Standards Act (FLSA) |
HR0165 |
3 |
| |
|
|
Record Retention Policy |
HR0166 |
2 |
| |
|
|
Sarbanes Oxley: Whistleblower Protection |
HR0172 |
1.5 |
| |
|
Sexual Harassment |
|
|
| |
|
|
Sexual Harassment Awareness for Employees |
HR0181 |
2 |
| |
|
|
Dealing with Sexual Harassment Claims |
HR0182 |
2 |
| |
|
|
Sexual Harassment Training for Human Resource
Professionals |
HR0183 |
2 |
| |
|
Administrative Simplification Under
HIPAA |
|
|
| |
|
|
HIPAA: Electronic Health Data Transactions |
HR0191 |
1.5 |
| |
|
|
HIPAA: Evaluating the Impact of the Privacy
Rule |
HR0192 |
2 |
| |
|
|
HIPAA: Implementing Privacy Rules |
HR0193 |
1.5 |
| |
|
|
HIPAA: Securing Protected Health Information |
HR0194 |
2 |
| |
|
|
Understanding Healthcare Rights Under HIPAA |
HR0195 |
1.5 |
| LEGAL COMPLIANCE |
|
|
|
|
| |
Harassment |
|
|
|
|
| |
|
Sexual Harassment Awareness for Supervisors
and ,Managers |
|
|
| |
|
|
Sexual Harassment Awareness for Employees |
LCO0201 |
1 |
| |
|
|
Sexual Harassment Awareness for Supervisors
and Managers |
LCO0202 |
2 |
| |
|
|
Workplace Harassment |
LCO0203 |
1 |
| e-LEARNING (is Free and
goes with all Solution Areas) |
|
|
| |
E-Learning Curriculum |
|
|
|
| |
|
e-Learning Foundations |
|
|
| |
|
|
e-Learning |
ABC0111 |
3 |
| Click
here to return to E-learning |
|
|
|
|
|
|
